Preface -- A guide to the Six Sigma way -- Acknowledgements -- An executive overview of Six Sigma -- A powerful strategy for sustained success -- Key concepts of the Six Sigma System -- Why is Six Sigma succeeding where total quality "failed"? -- Applying Six Sigma to service and manufacturing -- The Six Sigma roadmap -- Gearing up and adapting Six Sigma to your organization -- Is Six sigma right for us now? -- How and where should we start our efforts? -- The politics of Six Sigma : preparing leaders to launch and guide the effort -- Preparing black belts and other key roles -- Training the organizations for Six Sigma -- The key to successful improvement : selecting the right Six Sigma projects -- Implementing Six Sigma : the roadmap and tools -- Identifying core processes and key customers (roadmap step 1) -- Defining customer requirements (roadmap step 2) -- Measuring current performance (roadmap step 3) -- Six Sigma process improvement (roadmap step 4A) -- Six Sigma process design/redesign (roadmap step 4B) -- Expanding & integrating the Six Sigma System (roadmap step 5) -- Advanced Six Sigma tools : an overview -- Conclusion : Twelve keys to success -- Glossary -- References -- Endnotes -- Index.
|
