Book

Kusy, Mitchell.

Toxic workplace! : managing toxic personalities and their systems of power / Mitchell E. Kusy and Elizabeth L. Holloway.

1st ed.

San Francisco : Jossey-Bass, ©2009.

vi, 242 pages : illustrations ; 24 cm

Toxic Workplace! describes how to identify and best work with toxic personalities. It also provides a systemic approach for creating a culture that is positive and respectful while improving the bottom line. Kusy and Holloway share how their national research translates into real-world practices in organizations.

Problem employees.

Interpersonal conflict.

Conflict management.

Personnel management.

Holloway, Elizabeth, 1950-

Includes bibliographical references (pages 233-235) and index.

The human and financial costs of working with toxic people -- Recognizing the toxic personality: it isn't as easy as you think -- Leader reactions and strategies that typically don't work: why identify strategies that don't work? -- Organizational culture: how toxicity spreads like an infection -- Organizational strategies: dealing with toxicity at the highest system level -- Team strategies: dealing with toxicity at the team level -- Individual strategies: dealing with toxic people one-on-one -- Myths and truths about toxicity -- and renewal from a toxic environment: how to move beyond toxicity.

2008055671

9780470424841

0470424842

262888547

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658.3045 Kusy