"Send reveals the hidden minefields and pitfalls of email. It provides clear rules for handling all of today's thorniest email issues, from salutations and subject lines to bccs and emoticons. It explains when you absolutely shouldn't send an email and what to do when you've sent (in anger or in error) a potentially career-ending electronic bombshell. And it offers invaluable strategies to help you both better manage the ever-increasing number of emails you receive and improve the ones you send." "In this revised edition, David Shipley and Will Schwalbe have added fresh tales from the digital realm and a new afterword - "How to Keep Email from Taking Over Your Life," which includes sage advice on handheld etiquette."--Jacket.
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