Gives you a practical, up-to-date guide to the basic terms, concepts, and tools for defining, measuring, and managing quality. Kemp takes you from the groundbreaking methodologies of quality management pioneers to quality strategies essential for success in the twenty-first century's global marketplace. Mr. Kemp show you how to take the steps necessary to develop a quality team, achieve quality engineering, and tailor a company-wide capability for quality. He discusses all of the trends across the world ... exposes the pitfalls of popular methods ... and digs past the hype to show you what really works.
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