A book of etiquette focusing on those moments when it is necessary to know exactly what to say. Covers situations as light-hearted as "how to react when someone turns you down for a date," and "what to say when you notice someone's fly is open" as well as the more serious, such as "what to say to a co-worker who has had a miscarriage or to a friend who has suffered the sudden death of a parent." The book also gives examples of the wrong thing to say in certain situations.
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