"People often say "you can't change other people." But that's not true. If you're a leader or a manager in an organization, you have to change other people. It's your job. If you care about the people in your life who aren't reaching their potential or, worse, are acting in self-destructive ways, it's your heart's desire. The problem isn't that you can't change other people, the problem is that the things you do and say to try to change them don't work because you're doing and saying the wrong things. This book provides step-by-step instructions for a seven-stage process to help people move from point A to point B. It's a carefully crafted system honed through three decades of professional application, presented with sample scripts and cartoon illustrations that make it immediately actionable. If you're trying to help the people you care about - whether professionally or personally, you can turn things around in your very next conversation. Within 20 minutes, you can change how you talk to people - and influence them for the better"-- Provided by publisher.
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