Book

Dowd, Ryan, author.

The librarian's guide to homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone / Ryan Dowd.

Chicago : ALA Editions, an imprint of the American Library Association, 2018.

xv, 248 pages ; 26 cm

"Homelessness is a perennial topic of concern at libraries. In fact, staff at public libraries interact with almost as many homeless individuals as staff at shelters do. In this book Dowd, executive director of a homeless shelter, spotlights best practices drawn from his own shelter's policies and training materials" -- Provided by publisher.

Libraries and the homeless -- United States.

Libraries and community -- United States.

Homelessness -- United States.

Homelessness : an empathy-driven approach to solving problems, preventing conflict, and serving everyone

Includes bibliographical references and index.

Who am I? Who are you? -- Homelessness and empathy -- Top ten homeless myths -- Homeless people are (not) just like you -- Empathy: the psychological, neurological, and social bases for it -- Empathy-driven enforcement -- Empathy vs. punishment -- Step 1: Your head tools -- Step 2: Your body tools -- Step 3: Your word tools -- Advanced tools -- Special situations -- Everyday predicaments -- Mental illness -- Substance abuse -- Hygiene -- Sleeping -- Possessions -- Children -- Beyond problem-solving -- Advice for managers and leaders -- How best to help homeless patrons -- The end of homelessness.

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