Displaying 1 of 1 2018 Format: Book Author: Miller, Kevin R., 1954- author. Title: Customers only want two things : winning loyalty in a competitive world / Kevin R. Miller. Publisher, Date: Springville, Utah : Bridgewood Publishing, an imprint of Cedar Fort, Inc., [2018] ©2018 Description: pages cm Subjects: Customer services. Notes: Includes bibliographical references and index. Contents: It happened at Happy's: a customer service horror story -- The loyalty factor : customer satisfaction is not good enough! -- Customers only want two things : the secret sauce of service -- Solve my problem : the foundational purpose of all business -- Leave me feeling great about the experience! -- The three keys to great customer service -- Adding your personal signature -- Serving the crusty and the cranky : working with difficult customers -- Leadership : the ultimate force multiplier -- It's a two-way street : being a great customer helps too! -- Conclusion -- Winning loyalty in retailing -- Winning loyalty in education -- Winning loyal citizens : customer service in government -- Winning loyalty in healthcare -- Winning loyalty in call centers -- Winning loyalty in realty -- Winning loyalty in hospitality -- Bibliography and works cited -- The VisionBound story. LCCN: 2018015089 ISBN: 9781462120420 1462120423 9780692130797 0692130799 Other Number: 1040077441 System Availability: 1 Current Holds: 0 # Local items: 1 Control Number: 767413 # Local items in: 1 # System items in: 1 Call Number: 658.812 Miller Place Hold Add to My List Expand All | Collapse All Availability Map It Suggestions and more Displaying 1 of 1
