An innovative study of gender, emotion, and power, It's Always Personal is an essential companion for everyone navigating the challenges of the contemporary workplace. How often have we heard "It's nothing against you, it's not personal--it's just business"? But in fact, at work it's never just business--it's always personal. In this groundbreaking book, journalist and former corporate executive Anne Kreamer shows us how to get rational about our emotions, and provides the necessary new tools to flourish in an emotionally charged workplace. Combining the latest information on the intricacies of the human brain, candid stories from employees, and the surprising results of two national surveys, It's Always Personal offers: a step-by-step guide for identifying your emotional type: Spouter, Accepter, Believer, or Solver; Emotion Management Toolkits that outline strategies to cope with specific emotionally challenging situations; vital facts that will help you understand--and handle--the six main emotional flashpoints: anger, fear, anxiety, empathy, joy, and crying; an exploration of how men and women deal with emotions differently.--P. [4] of cover.
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