Part 1: The global workplace. Find a mentor ; Observe, observe, and then observe some more ; Ask and answer questions and listen to others ; Avoid saying "In my country we ..." -- Part 2: Small talk. Interacting in a small group ; Giving and accepting compliments ; Giving, accepting, and refusing invitations -- Part 3: Using the telephone. Speak up and speak out ; Your voice mail ; Leaving messages ; Speaking with someone who is difficult to understand ; Speaking with someone who has difficulty understanding you -- Part 4: Presenting yourself. Before you present ; How to say it ; Answering questions ; Part 5: Networking within your organization and beyond. Whom do you know? ; How to network ; Follow-up -- Part 6: Stress at work. What is stress? ; Use the good stress ; Lose the bad stress -- Part 7. Directions. Directions on the job ; Giving and following directions to get somewhere ; Other directions to consider -- Appendix A: The American business culture in a nutshell -- Appendix B: Sports idioms and expressions -- Appendix C: Grammar notes.
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