Machine derived contents note: Acknowledgments -- Read Me First -- Chapter I -- Write Right for the E-mail Medium -- Benefits of the E-mail Explosion -- The Changing E-mail Message -- Use the 80120 Rule to Improve Your E-mail Style -- E-mail Etiquette and Politics -- Don't Flame -- Respect E-mail Confidentiality -- Watch What You Say in E-mail -- Protect Yourself against E-mail Break-ins -- Be Careful about Copyrights and Licenses -- Eliminate Sexist Language from Your E-mail -- Eliminate Masculine Pronouns -- Avoid Gender-specific Titles -- Be Culturally Aware for International E-mail -- Avoid Using All Capital Letters -- Avoid Using All Lower-case Letters -- Check Your E-mail Regularly -- When Not to Use E-mail -- Chapter 2 -- Structure Your E-mail for Impact -- Anatomy of an E-mail Message -- How and When to Use To, Cc, Bcc, and Receipts -- How to Survive E-mail Triage -- Make the Subject Line Compelling -- Make a Good First Screen Impression -- Keep Your Reader's Terminal in Mind -- How to Shape Your Message -- Add a Greeting for a Friendly Touch -- Write from the Top Down -- Put Yourself in the Recipient's Shoes -- Make Responding Easy -- Develop Focused Paragraphs -- Use Short Paragraphs -- Lists Deliver Information Efficiently -- Emphasize Key Points with Bullets -- Use Numbered Lists for Sequential Item, -- Save Space with Embedded Lists -- How to Structure a Long Message -- Headings Break Up Long Messages -- How to Reply to an E-mail Message -- include a Simple Closing -- When to Attach Files with Your E-mail -- Chapter 3 -- Choosing the Right Words -- Use Vivid Verbs for Vibrant Writing -- Keep to the Present Tense -- Watch Your Irregular Verbs -- Choose Concrete Words for Solid Prose -- Use Simple and Familiar Words -- When to Use Jargon -- Use Cliches Sparingly -- Don't Be Redundant -- Eliminate Deadwood Modifiers -- Eliminate Wordy Phrases -- Don't Confuse Your Words -- Watch Me, Myself, and I -- Avoid Shifts in Person -- Chapter 4 -- Tone, Rhythm, Persuasion-and Flame Control -- Create a Friendly Tone -- Use Contractions to Make Your Message Friendly -- Avoid Hedging -- Write Positively -- Keep the Rhythm of Your Message Lively -- Create Sentence Rhythm -- Make Smooth Transitions -- Use Parallelism to Create Rhythm -- How to Write a Persuasive Message -- How to Respond to a Flame -- Chapter 5 -- Build Better Sentences -- Use the Subject and Verb Foundation for Most Sentences -- Use the Active Voice Most of the Time -- Make Your Subjects and Verbs Agree -- Know the Four Sentence Types -- Use Variety in Your Sentence Structures -- Manage Sentence Length for Readability -- Avoid Sentence Fragments and Run-on Sentences -- Control Your Dangling and Misplaced Modifiers -- Use Parallelism in Sentence Constructions -- Should You End a Sentence with a Preposition? -- Should You Start a Sentence with a Coordinating Conjunction? -- Chapter 6 -- Mind Your Mechanics -- Check Your Spelling -- Abbreviate to Save Time -- Capitalize Correctly -- Communicating Numerical information -- Chapter 7 -- Punctuation Adds Expression to Your E-mail -- Use Commas for Clearer Prose -- Be Divisive with Semicolons -- Use Colons to Introduce Something -- Add a Dashing Thought -- Use Slash Constructions -- Connect Words with Hyphens -- Take Possession with Apostrophes -- Use Parentheses for Sideshows -- Mark What You Didn't Say with an Ellipsis -- Don't Overuse Exclamation Points -- Mark Quotations with Quotation Marks -- Punctuate Emotions with Smileys -- Don't Use Two Spaces after Punctuation -- Chapter 8 -- Formatting and Special Characters Add Punch -- to Your E-mail -- Enhance the Presentation of Your Messages with ASCII -- How to Emphasize Text in an E-mail Message -- Use White Space to Open Up Your Message -- Use Tabs to Align Characters -- Use Boxes to Emphasize Important Information -- Include Extra Spaces to Emphasize an important Point -- Identify Files Included in a Message -- Spice Up Your John Hancock with a Signature File -- Have Fun with ASCII Art -- Harness Special Characters for Richer Text -- How to Insert Special Characters in DOS -- How to Insert Special Characters in Windows -- Using the PC-8 Character Set in Windows -- How to Insert Special Characters on the Macintosh -- Glossary -- English and E-mail Jargon -- Appendix -- Conventions for Posting on the Internet -- What Is Network News? -- Follow Basic Posting Netiquette -- When to Send E-mail Rather Than Posting an Article -- Tips for Writing Articles -- Follow the Newsgroup's Rules -- What Can and Can't Be Posted -- Index.
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