Book

Nichols, Michael P., author.

The lost art of listening : how learning to listen can improve relationships / Michael P. Nichols.

Second edition.

New York ; London : Guilford Press, [2009]

©2009

vi, 313 pages ; 23 cm

"This thoughtful, witty, and empathic book has already helped over 100,000 readers break through conflicts and transform their personal and professional relationships. Experienced therapist Mike Nichols provides vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener--and making yourself heard and understood, even in difficult situations"--Cover, p. 4.

Listening.

Interpersonal relations.

Interpersonal communication.

Includes bibliographical references and index.

Introduction -- The Yearning to Be Understood: "Did you hear what I said?": why listening is so important ; "Thanks for listening": how listening shapes us and connects us to each other ; "Why don't people listen?": how communication breaks down -- The Real Reasons People Don't Listen: "When is it my turn?"--the heart of listening: the struggle to suspend our own needs ; "You hear only what you want to hear": how hidden assumptions prejudice listening ; "Why do you always overreact?!": how emotionality makes us defensive -- Getting Through to Each Other: "Take your time--I'm listening": how to let go of your own needs and listen ; "I never knew you felt that way": empathy begins with openness ; "I can see this is really upsetting you": how to defuse emotional reactivity -- Listening in Context: "We never talk anymore": listening between intimate partners ; "Nobody around here ever listens to me!": how to listen and be heard within the family ; From "Do I have to?" to "that's not fair!": listening to children and teenagers ; "I knew you'd understand": being able to hear friends and colleagues -- Epilogue.

2008054617

9781606230640 (hbk. : alk. paper)

1606230646 (hbk. : alk. paper)

9781593859862 (pbk. : alk. paper)

1593859864 (pbk. : alk. paper)

243548903

1

0

1

531749

1

1

153.68 Nichols