Introduction: the (not so) hidden cost of saying the wrong thing -- Taking the "hell" out of hello: how to introduce yourself -- Conversation magic: how to improve your conversation skills -- Cat got your tongue? what to say when -- Giddyup your follow-up: how to effectively follow-up on your conversations -- From Archie Bunker to Mary Poppins: how to speak with tact and grace -- Fearless feedback: how to deliver restorative feedback -- Ouch, that hurts! how to accept criticism -- We have to talk: how to have a difficult conversation -- Tongue Fu: how to deal with difficult people -- Say no more: how to say "no" -- The art (and science) of persuasion: how to influence others -- The art of the deal: how to negotiate -- Say yes to impress: how to use positive language -- Magically delicious: how to unleash your inner charisma -- Conclusion.
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