"Effective leaders understand that the most valuable source of competitive advantage is a workforce that consistently and willingly performs its best. But that happens only when people are engaged in their work. So how do you, as a leader or individual employee, help create engagement? How do you close the gap - for yourself and others - between doing what's required and going the distance?" "Julie Gebauer and Don Lowman provide a practical road map. They share Towers Perrin's groundbreaking research, as well as knowledge they've built helping companies tap employee potential and improve business results. In addition, they draw on a rich vein of anecdotes from CEOs, managers, and employees at eight extraordinary organizations in technology, health care, retail, manufacturing, consumer goods, and entertainment. These real-world stories help illustrate Gebauer's and Lowman's insights and illuminate five keys that, together, unlock employees' potential." "Through inspiring examples and careful research, Closing the Engagement Gap can help leaders at every level turn a hidden reservoir of energy and passion into a competitive advantage."--Jacket.
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