Book

Ferrari, Bernard T.

Power listening : mastering the most critical business skill of all / Bernard T. Ferrari.

New York : Portfolio/Penguin, 2012.

xiv, 189 pages ; 24 cm

An adviser to some of the nation's most influential executives offers a step-by-step process that will help readers become active listeners, able to shape and focus any conversation, which could be the difference between business success and failure.

Business communication.

Listening.

Includes index.

Listening is worth the effort -- What kind of listener are you? -- Respect your conversation partner -- How to keep quiet most of the time -- Challenge all assumptions -- Keeping your focus -- Introduction to section two -- Sorting the chaos -- What is the mandate? -- What is the plan? -- What is the team? -- How will we get it done? -- Is it getting personal? -- Introduction to section three -- Reaping the benefits -- Connecting better and listening to better judgment -- Changing your organization through listening -- Conclusion -- What to do on monday morning.

2011037614

9781591844624

1591844622

733230654

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658.45 Ferrari