Book

Dahmer, Sondra J.

Restaurant service basics / Sondra J. Dahmer, Kurt W. Kahl.

2nd ed.

Hoboken, N.J. : John Wiley & Sons, ©2009.

xii, 196 pages : illustrations ; 24 cm

"Restaurant Service Basics, Second Edition offers a practical and up-to-date guide to professional table service. Authors Sondra Dahmer and Kurt Kahl provide extensive step-by-step instructions on everything a truly excellent server must do, from proper attire to order taking methods to dealing with difficult guests. A comprehensive and concise resource for building a top-notch waitstaff, Restaurant Service Basics, Second Edition is an essential manual for servers-in-training, those who train them, restaurant managers, and hospitality students."--Jacket.

Table service.

Waiters.

Waitresses.

Kahl, Kurt W.

Includes bibliographical references (pages 189-190) and index.

The Server -- Objectives -- Service and Hospitality -- Advantages of Being a Server -- Qualifications for the Job -- Personal Appearance on the Job -- Your Role in the Restaurant Organization -- Teamwork with Coworkers and Supervisors -- Issues Regarding Restaurant Employment -- Key Terms -- Review -- Projects -- Case Problem -- Types of Establishments, Types of Service, and Table Settings -- Objectives -- Types of Establishments -- Types of Table Service -- Key Terms -- Review -- Projects -- Case Problem -- Before the Guests Arrive -- Objectives -- Station Assignments -- Reservations -- Dining Room Preparation -- Studying the Menu -- Closing the Dining Room -- Key Terms -- Review.

Table of contents

Publisher description

2008002721

9780470107850

0470107855

191207545

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0

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297635

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642.6 Dahmer