Introduction -- About this book -- Conventions used in this book -- What you're not to read -- Foolish assumptions -- How this book is organized -- Part 1: Introduction NLP -- Part 2: Winning friends and influencing people -- Part 3: Opening the toolkit -- Part 4: Using words to entrance -- Part 5: Integrating your learning -- Part 6: Part of tens -- Part 7: Appendixes -- Icons used in this book -- Where to go from here -- Part 1: Introducing NLP -- Chapter 1: Getting to know NLP -- Introducing NLP -- Few quick definitions -- Where NLP started and where it's going -- Note on integrity -- Encountering the pillars of NLP: straight up and straightforward -- Discovering models and modeling -- Employing the NLP communication model -- Modeling excellence -- Using NLP to greater effect -- Understanding that attitude comes first -- Being curious and confused are good for you -- Changing is up to you -- Having fun on the way! -- Chapter 2: Some basic assumptions of NLP -- Introducing NLP presuppositions -- Map is not the territory -- People respond according to their map of the world -- There is no failure, only feedback -- Meaning of the communication is the response it elicits -- If what you're doing isn't working, do something different -- You can't not communicate -- Individuals have all the resources they need to achieve their desired outcomes -- Every behavior has a positive intent -- People are much more than their behavior -- Mind and body are interlinked and affect each other -- Having choice is better than not having choice -- Modeling successful performance leads to excellence -- Final words on presuppositions: suck them and see -- Chapter 3: Discovering who's directing your life -- Grasping how your fears can drive you in the wrong direction -- Distinguishing between conscious and unconscious -- Understanding your quirky unconscious mind -- Tracking information: your reticular activating system -- Examining how memories are created -- Encountering post-traumatic stress disorder (PTSD) -- Handing phobias -- Employing the NLP fast phobia cure -- Accepting that beliefs and values make a difference -- Getting to grips with the power of beliefs -- Working with your values -- Daydreaming your future reality -- Chapter 4: Taking charge of your life -- Taking control of your memory -- You see it because you believe it -- Focusing on blaming others -- Getting stuck in a problem frame -- Shifting into the outcome frame -- Path to excellence -- Knowing what you want -- Becoming smarter than SMART: creating well-formed outcomes -- Four-point formula for success -- Spinning the wheel of life -- Keeping a dream diary of your goals -- Just go for it -- Part 2: Winning Friends And Influencing People -- Chapter 5: Pushing the communication buttons -- Introducing the NLP communication model -- Scenario 1 -- Scenario 2 -- Understanding the process of communication -- Processing pieces of information -- Getting to grips with individual responses -- Giving effective communication a try -- Chapter 6: Seeing, hearing, and feeling your way to better communication -- Getting to grips with the senses -- Filtering reality -- Hearing how people are thinking -- Listening to the world of words -- Building rapport through words -- Bring on the translators -- Acknowledging the importance of the eyes -- Making the VAK system work for you -- Chapter 7: Creating rapport -- Knowing why rapport is important -- Recognizing rapport when you see it -- Identifying people with whom you want to build rapport -- Having basic techniques for building rapport -- Sharpening your rapport with eight quick tips -- Viewing the communication wheel and developing rapport -- Matching and mirroring -- Pacing to lead other people successfully -- Building rapport in virtual communication -- Knowing how to break rapport and why you may want to -- Discovering how to break rapport sensitively -- Grasping the power of the word 'but' -- Understanding other pints of view -- Expl oring perceptual positions -- Looking into the NLP meta-mirror -- Chapter 8: Understanding to be understood: meta programs -- Getting to grips with meta-program basics -- Looking at meta programs and language patterns -- Exploring meta programs and behavior -- Being proactive/reactive -- Moving towards/away from -- Discovering options/procedures -- Delving into the internal/external -- Going global or detailed -- Recognizing sameness, sameness with difference, and difference -- Tackling time perspectives -- Combining meta programs -- Developing your meta-program skills -- Part 3: Opening The Toolkit -- Chapter 9: Dropping anchors -- Starting out with NLP anchors -- Setting an anchor and building yourself a resourceful state -- Eliciting and calibrating states -- Developing your own repertoire of anchors -- Recognizing your own anchors -- Going through the emotions: sequencing states -- Altering state with anchors -- Getting with the baroque beat -- Walking in someone else's shoes -- Becoming sophisticated with anchors -- Changing negative anchors -- Deploying stage anchors -- Final point about anchors -- Chapter 10: Sliding the controls of your experience -- Recording your experiences with your submodalities -- Grasping the basic info: what you need to know before you begin -- Associating or dissociating -- Defining the details of your memories -- Getting a little practice -- Understanding your critical submodalities -- Making real-life changes -- Removing the pain from an experience -- Changing a limiting belief -- Getting rid of that backache -- Using the swish -- Submodalities worksheet -- Chapter 11: Working with the logical levels -- Understanding logical levels -- Asking the right questions -- Taking logical levels step-by-step --Employing practical uses for logical levels -- Finding the right lever for change -- Environment -- Behavior -- Capabilities and skills -- Beliefs and values -- Identity -- Purpose -- Figuring out other people's levels: language and logical levels -- Teambuilding at work and play: a logical levels exercise.
Chapter 12: Driving habits: uncovering your secret programs -- Evolution of strategies -- S-R model -- TOTE model -- NLP strategy = TOTE + modalities -- NLP strategy model in action -- Eyes have it: recognizing another's strategy -- Flexing your strategy muscles -- Acquiring new capabilities -- Recoding your programs -- Grasping the importance of the 'how' -- Using NLP strategies for love and success -- Loving the deep love strategy -- Influencing people with strategies -- Spelling out the NLP spelling strategy -- Chapter 13: Travelling in time to improve your life -- Understanding how your memories are organized -- Discovering your time line -- Changing your time line -- Traveling along your time line to a happier you -- Releasing negative emotions and limiting decisions -- Finding forgiveness -- Comforting the younger you -- Getting rid of anxiety -- Creating a better future -- Chapter 14: Smooth running below decks -- Getting to grips with a hierarchy of conflict -- Drifting from wholeness to parts -- Understanding a part's intentions -- Getting to the heart of the problem -- Help! I'm in conflict with myself -- Listening to your unconscious mind -- Taking sides -- Becoming whole: integrating your parts -- Trying the visual squash technique -- Reframing -- as if -- Resolving bigger conflicts -- Part 4: Using Words To Entrance -- Chapter 15: Getting to the heart of the matter: the meta model -- Gathering specific information with the meta model -- Deletion-you're so vague -- Generalization-beware the always, musts, and should -- Distortion-that touch of imagination -- Using the meta model -- Taking two simple steps -- Remembering a few caveats -- Chapter 16: Hypnotizing your audience -- Discovering the language of trance-the Milton model -- Comparing language patterns and the Milton model -- Meeting other aspects of the Milton model -- Finding your own preferred model -- Understanding the art of vagueness and why it's important -- Going deeper into hypnosis -- Getting comfortable with the idea of hypnosis -- Experiencing everyday trances -- Chapter 17: Telling tales to reach the unconscious: stories, fables, and metaphors -- Processing stories and metaphors -- Understanding the stories of your life -- Getting to grips with storytelling basics -- Working on your storytelling -- Passing on a gift to the next generation -- Grasping the power of metaphors -- Using metaphors in NLP -- Applying metaphors to find new solutions -- Employing direct and indirect metaphors -- Building your own stories -- Using the personal story builder journal -- Discovering more ways to flex your storytelling muscles -- Adding loops to your story: and this reminds me of -- Chapter 18: Asking the right questions -- Question-asking tips and strategies -- Cleaning up your language: removing bias -- Recognizing that the way you behave is what counts -- Pressing the pause button -- Testing your questions -- Making positive statements the norm -- Figuring out what you want -- What do I want? -- What's that going to do for me? -- Asking questions to help make decisions -- Challenging limiting beliefs -- Finding the right person for the job: a question of motivation -- What do you want in your work? -- Why is that important? -- How do you know that you're done a good job? -- Why did you choose your current work? -- Checking in with yourself -- Part 5: Integrating Your Learning -- Chapter 19: Dipping into modeling -- Developing new skills through modeling -- Modeling is a natural human talent -- Getting to a deeper structure -- Discovering modeling case studies -- Reluctant exemplar -- Rainmaker's dance -- Key stages in modeling -- Knowing your modeling outcome -- Identifying your exemplar -- Finding a modeling method you can work with -- Gathering your data -- Building your model -- Testing the prototype -- Refining for simplicity -- Chapter 20: Making Change easier -- Finding clarity and direction -- Understanding the structure of change -- Kubler-R oss grief cycle -- NLP logical levels -- Holding on to values -- Grasping the importance of clear communication -- Creating the mindset for change -- Letting go of fear -- Being willing to experiment -- Getting help on the way -- Strengthening resources -- Future pacing -- Planning the road map -- Taking one step forward -- Making that initial move -- Celebrating and closure -- Part 6: Part of tens -- Chapter 21: Ten applications of NLP -- Developing yourself -- Managing your personal and professional relationships -- Negotiating a win-win solution -- Meeting those sales targets -- Creating powerful presentations -- Managing your time and precious resources -- Being coached to success -- Using NLP to support your health -- Connecting to your audience: advice for trainers and educators -- Getting the best job for you -- Chapter 22: Ten books to add to your library -- Changing belief systems with NLP -- User's manual for the brain -- Core transformation -- Frogs into princes -- Influencing with integrity -- Mange yourself, manage your life -- Persuasion skills black book -- Presenting magically -- Magic of metaphor -- Word weaving: the science of suggestion -- Chapter 23: Ten online NLP resources -- Anchor point -- Association for Neuro-linguistic programming (ANLP) -- Clean language -- Crown house publishing -- Encyclopedia of systemic NLP and NLP new coding -- John Grinder -- Michael Gelb -- Richard Bandler -- Shelle Rose Charvet -- International society of Neuro-Semantics -- Chapter 24: Ten films that include NLP processes -- Avatar -- Ferris Bueller's Day Off -- UP -- Dune -- As Good As It Gets -- Bend It Like Beckham -- Fields Of Dreams -- Gattaca -- Matrix -- Stand And Deliver -- NLP at the cinema -- Part 7: Appendixes -- Appendix A: Resource list -- Contacting the authors -- United Kingdom -- USA and Canada -- Denmark -- Appendix B: Rapport building -- Appendix C: Well-formed outcome checklist -- Index.
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