pt. I. Donor-centered fundraising -- 1. Defining a new fundraising standard -- 2. Looking for something and finding something more -- 3. Donors are people -- 4. Three simple steps to raising more money -- 5. Saying thank you -- 6. Saying thank you the donor-centered way -- 7. Test everything -- 8. All that donors want -- 9. How to communicate with your donors -- 10. Donor-centered recognition -- pt. II. Making donor-centered fundraising work -- 11. Trapped! -- 12. Coming clean on cost -- 13. Managing a donor-centered organization -- 14. The professional fundraiser in a donor-centered environment -- 15. Becoming donor-centered -- 16. Donor-centered fundraising policy -- 17. Living the definition of donor-centered fundraising.
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