Catalog - The City Library

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2008

Format:	Book
Author:	Blanchard, Kenneth H.
Title:	The 4th secret of the one minute manager : a powerful way to make things better / Ken Blanchard and Margret McBride.
Edition:	1st ed.
Publisher, Date:	New York : William Morrow, ©2008.
Description:	xi, 124 ; 22 cm
Summary:	Offers a step-by-step primer on using appropriate apologies as a means of improving company integrity and employee morale.
Subjects:	Leadership. Apologizing.
Other Author:	McBride, Margret.
Other Title:	One minute apology Fourth secret of the one minute manager
Notes:	Reprint. Originally published: One minute apology. ©2003.
Contents:	The Journey The Fourth Secret Honesty Integrity Not Attached To Outcome Apology At Home and Work Taking Responsibility Confidence Apologizing To Yourself Asking For a One Minute Apology A Chance To Finally Get It Right The Best Way To Say Thank You The Moment Of Truth The President's One Minute Apology
LCCN:	2012371153
ISBN:	9780061470318 0061470317
Other Number:	156816386
System Availability:	1
Current Holds:	0
# Local items:	1
Control Number:	213422
# Local items in:	0
# System items in:	0
Call Number:	658.4095 Blanchar

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