What is Quality? What is a Quality Management System? What are the requirements of a Quality Management System? What are Quality Control and Quality Assurance? Quality Control Quality Assurance What are the costs and benefits of having a Quality Management System? What is a Quality Manual? What goes into a Quality Manual? What does each part of the Quality Manual do? What are Quality Policies and Objectives? Mission statements Corporate Policy Statement Process-specific policies How to set Quality Objectives What is a Quality Process? The Process Approach Core Business Process Supporting processes Inter-relationship of process documentation The hierarchy of processes What is a Quality Procedure? What is the best way to write a Quality Procedure What should go into a Quality Procedure? Annex A -- Example Quality Procedure What is a Work Instruction? What should go into a Work Instruction? How many Work Instructions can I have? Annex B -- Example Work Instruction What is a Quality Plan? What should be covered by a Quality Plan? The history of Quality Standards 1979 1981 1987 1994 2000 Who produces Quality Standards? What is ISO 9000:2000? Background to the ISO 9001:2000 standard The ISO 9000:2000 family of standards ISO 9000:2000 Quality Management Systems -- Fundamentals and vocabulary ISO 9001:2000 Quality Management Systems -- Requirements The 'consistent pair' Compatibility with other Management Systems Compatibility with ISO 14001:1996 Compatibility with BS8800:2004 The Principles of ISO 9001:2000 Eight Principles of Management The Process Model Brief summary of ISO 9001:2000 requirements Section 1 -- Scope Section 2 -- Normative reference Section 3 -- Terms and definitions Section 4 -- Quality Management System Section 5 -- Management responsibility Section 6 -- Resource management Section 7 -- Product realisation Section 8 -- Measurement, analysis and improvement ISO 9004:2000 Quality Management Systems -- guidelines for performance improvement How quality helps during a product's life cycle Design stage Manufacturing stage Acceptance stage In-service stage End of life stage Who controls quality in an organisation? Management The 21 Management responsibilities Quality management team Quality Manager Chief Quality Assurance Inspector Section Quality Assurance Inspectors Quality Assurance personnel The staff Quality Assurance resources What are the purchaser's responsibilities? What are the supplier's responsibilities? What to do once the QMS is established Continual improvement Process metrics Process improvement tools How do I apply Six-Sigma to improve my processes? Why have six Sigmas, when one would do? Audit Certification Quality Management and computer technology A ISO 9001:2000 -- A summary of requirements
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