Displaying 1 of 1 2007 Format: Book Author: Charan, Ram. Title: What the customer wants you to know : how everybody needs to think differently about sales / Ram Charan. Publisher, Date: New York : Portfolio, 2007. Description: 178 pages : illustrations ; 21 cm Summary: Explains how to transform the sales process by focusing on a customer's problems, values, and goals, in a guide that also covers how to address pricing concerns while making sales issues relevant to external departments. Subjects: Sales management. Selling. Customer relations. Notes: Includes index. Contents: The problem with sales -- Fixing the broken sales process -- How to become your customer's trusted partner -- The value account plan -- Developing the value creation sales force -- Making the sale -- Sustaining the process -- Taking value creation selling to the next level. Web Site: Table of contents Contributor biographical information Publisher description LCCN: 2007030980 ISBN: 9781591841654 1591841658 Other Number: 159822540 System Availability: 1 Current Holds: 0 # Local items: 1 Control Number: 206132 # Local items in: 1 # System items in: 1 Call Number: 658.85 Charan Place Hold Add to My List Expand All | Collapse All Availability Map It Suggestions and more Displaying 1 of 1
