Foreword / Mary Elina Ferris -- pt. 1: Holding on and letting go: The unappreciated agendas of older adults: Different missions, different agendas: how the aging process affects communication -- The need for control -- Legacy: the need to be remembered. Pt 2: The everyday world of older adults: How it looks, how it feels, how it sounds: The myth of diminished capacity -- The communication habits of the elderly: What do they look like? How do they sound? What do they reveal? -- The predictable dilemmas of getting old. Pt 3: New strategies for communicating with older adults: Why is this so hard? Expectations, progress, and setbacks in building better relationships with older adults -- Figuring out the right signals: hidden communication challenges in everyday living -- Returning control to its rightful owner -- Discovering organic legacy.
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