Introduction: Why Clients Need Persuasion Partners (Instead of Advertising Agencies) / Tom Patty -- Sect. I. Proactive Marketing. Ch. 1. Increase Awareness: Eagle's Eye, Bridget de Socio, Socio X. Ch. 2. Build a Relationship: Ubu Gallery, Eileen Boxer, Boxer Design -- Sect. II. Reactive Marketing -- Essay: Can We Talk? / Martha Rogers and Don Peppers. Ch. 3. Tell Us About Yourself: Census 2000, Julie Marable and Sylvia Harris Woodard, 212 Associates. Ch. 4. Come for a Visit, Give Us a Try: Otis Elevator, Andrew Maguire, Decker -- Sect. III. Interactive Marketing. Ch. 5. Get with the Program: Art Center College of Design, Rebeca Mendez, Art Center Design Office. Ch. 6. Send a Donation: DIFFA, Jilly Simons, Concrete. Ch. 7. Make a Purchase: Ocean Catalog, Aamir Ahmad, Ocean Home Shopping Ltd.
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