My first press briefing -- Remember when that nice man won the election? On identifying and connecting with your audience through emotion humor, and common ground -- What if I don't know enough about Venezuela? On the importance of research, planning, practice, and scripting, to decrease anxiety and avoid insulting famous rappers -- That's not credible! On giving and receiving feedback gracefully, tactfully, and without disrupting international peace agreements -- If you can't say anything nice, you still have to say something: On having tough conversations with your family, your colleagues, and Joe Biden -- What the heck is a "non-filer"? On the importance of building and conveying trust, credibility, and expertise as a communicator -- When to serve a PsakiBomb: On communicating across divides, at home and with Fox News -- A punch line China would find funny: On making mistakes, issuing clarifications, correcting yourself, and apologizing -- Kindergarten open house on the worst day at the White House: On saying no, explaining your boundaries, and knowing how to quit -- Say less: On managing what you're not supposed to say and keeping classified information to yourself -- Russia says you're getting fired? On dealing with rumors, gossip, and bullying, from Vladimir Putin or your office frenemy -- Say more: On the other side of communication: how to listen actively and attentively, whether networking, at dinner with a friend, or when conducting an interview on television -- Taking questions: On answering tough questions effectively and honestly.
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