Displaying 1 of 1 2021 Format: Book Author: Bignoli, Callan, author. Title: Responding to rapid change in libraries : a user experience approach / Callan Bignoli and Lauren Stara. Publisher, Date: Chicago : ALA Editions, [2021] Description: xii, 124 pages : illustrations ; 23 cm Summary: "Libraries can stay ahead of rapid technological change and increasing service expectations with the strategies, tools, and holistic understanding presented in this book"-- Provided by publisher. Subjects: Public services (Libraries) -- United States. Libraries -- Customer services -- United States. Libraries -- Information technology -- United States. Public libraries -- United States -- Administration. Organizational change -- United States. Librarians -- United States -- Attitudes. Other Author: Stara, Lauren, author. Notes: Includes bibliographical references and index. Contents: Passion. Customer service expectations in the 21st century ; Users at the center of everything -- Patience. Leading the way in the face of change ; Library technology ; Physical spaces -- Fortitude. Project management and problem solving ; Horizon scanning for threats -- It's never perfect and it's never done. LCCN: 2020030360 ISBN: 9780838948354 Other Number: 1178867801 System Availability: 1 Current Holds: 0 # Local items: 1 Control Number: 1039851 # Local items in: 1 # System items in: 1 Call Number: 027 Bignoli Place Hold Add to My List Expand All | Collapse All Availability Map It Suggestions and more Displaying 1 of 1
